Privacy Policy – Time 4 Holidays

Last updated: 18/02/2026

1. Introduction

Time 4 Holiday (referred to as “we”, “us”, “our”) values your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains:

What personal information do we collect?

How do we use and disclose it?

How do we protect it?
Your rights regarding your personal information.

By interacting with our website, making a booking, or using our services, you agree to the practices described in this policy.

2. Types of Personal Information Collected

We collect personal information that is reasonably necessary to provide travel planning, bookings, and related services. This may include:

a) Identity & Contact Information

Full name

Postal address

Email address

Telephone number

Date of birth (when required for travel documentation)

b) Travel Booking Information

Travel dates and itineraries

Passport information (when required)

Accommodation preferences

Special needs or accessibility requirements

Emergency contact details

c) Payment Information

Credit/debit card details or bank transfer details (collected only via secure payment gateway — we do not store full card numbers)

d) Marketing & Communications Data

Newsletter subscription

Interaction history with our emails and website

Customer preferences

e) Technical Data

IP address

Browser type

Device information

Cookies and usage data

3. How We Collect Personal Information

We collect personal information:

Directly from you (when you make an enquiry, booking, or contact us)

Through our website forms, booking system, and email communications

From third parties (travel suppliers, payment processors), where required to fulfil services

From publicly available sources, when necessary to verify your booking details

Where reasonably possible, we collect personal information directly from you. If information is collected from a third party (e.g., hotel, transfer provider), we will take reasonable steps to inform you.

4. Use of Personal Information

We use personal information for the following purposes:

To process and manage travel bookings.

To communicate with you about your enquiry or booking.

To send confirmations, itineraries, invoices, and travel updates.

To improve products, services, and customer experience.

To provide customer support and respond to questions.

To comply with legal obligations (e.g., immigration or travel safety).

To send marketing communications (only with your consent).

Unless you agree, we will not use your personal information for unrelated marketing.

5. Disclosure of Personal Information

We may disclose personal information to:

Travel suppliers (hotels, airlines, transport providers, activity operators).

Payment processors and financial institutions.

Our service providers (IT support, CRM / email platforms).

Government agencies, where required by law.

Third parties are required to fulfil your booking.

We require third parties to handle your data in accordance with privacy obligations.

We do not sell your personal information to external organisations.

6. Overseas Disclosure

Some travel services involve third parties located overseas (e.g., international hotel systems, global booking engines). When personal information is transferred outside Australia, we take reasonable steps to ensure it is protected in a manner consistent with Australian privacy standards.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information from misuse, loss, unauthorised access, or alteration, including:

Secure servers and firewalls.

Secure payment gateways for financial transactions.

Access controls for staff and service providers.

However, no data transmission over the internet is completely secure; we cannot guarantee absolute protection.

8. Cookies & Tracking Technologies

We use cookies, pixel tags, and similar technologies to:

Analyse website traffic and usage.

Personalise your experience.

Support advertising and marketing campaigns.

You may disable cookies in your browser settings, but some features of the website may not function properly.

9. Marketing Communications

We will only send you marketing communications if:

You have opted in to receive them, or
You have an existing customer relationship, and marketing is directly related to the services you have used.

10. Access, Correction & Complaints

You may request access to, or correction of, your personal information by contacting us at:

Email: info@time4holiday.com
Phone: +61 40 117 8569

We will respond to requests promptly and in accordance with the APPs.

If you believe your privacy has been breached, you may lodge a complaint with us. We will investigate and respond in line with our internal complaints handling policy.

If unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Retention of Personal Information

We retain personal information only as long as required for the purposes it was collected, including legal, accounting, or reporting requirements.

When personal information is no longer needed, we will securely destroy or de-identify it.

12. Policy Updates

We may update this Privacy Policy from time to time. The latest version will be published on our website with the effective date.